Delivering Cable Services Practice Test

After a ticket is created and assigned, the immediate next activity is diagnosis. This step involves analyzing the outage, validating symptoms, identifying which services are affected, and determining a probable root cause and scope. Gaining a clear diagnosis lets the team plan the restoration actions and allocate the right resources before moving toward a fix. Verification comes after the repair to confirm the issue is resolved, and closure occurs only after successful verification. Customer notification can occur at various points to keep the customer informed, but it isn’t the single next action required to advance the ticket.