What is the typical sequence of steps to provision a new residential service?

What is the typical sequence of steps to provision a new residential service?

• A. Order intake, serviceability check, provisioning/activation, customer notification, verification, handoff to billing
• B. Order intake, provisioning/activation, serviceability check, verification, handoff to billing, customer notification
• C. Serviceability check, order intake, provisioning/activation, verification, handoff to billing, customer notification
• D. Order intake, serviceability check, verification, provisioning/activation, customer notification, handoff to billing

Answer: (A)

This sequence follows the logical flow from requesting a service to delivering and billing it. Start by capturing the customer’s request in the order intake, which creates the record you’ll work from. Next, check serviceability to confirm the location can actually support the chosen service; this prevents you from provisioning something that isn’t feasible. If it’s feasible, proceed with provisioning/activation to enable the service in the systems and on the network. After the service is provisioned, notify the customer so they know it’s in place or scheduled and what to expect next. Then run verification to confirm the service is functioning correctly and delivering the expected performance. Only after successful verification should you hand the account to billing so the charges can start. Other sequences mix steps in ways that would allow verification or billing to occur before the service is actually provisioned or fail to ensure feasibility first, which isn’t practical.

This sequence follows the logical flow from requesting a service to delivering and billing it. Start by capturing the customer’s request in the order intake, which creates the record you’ll work from. Next, check serviceability to confirm the location can actually support the chosen service; this prevents you from provisioning something that isn’t feasible. If it’s feasible, proceed with provisioning/activation to enable the service in the systems and on the network. After the service is provisioned, notify the customer so they know it’s in place or scheduled and what to expect next. Then run verification to confirm the service is functioning correctly and delivering the expected performance. Only after successful verification should you hand the account to billing so the charges can start. Other sequences mix steps in ways that would allow verification or billing to occur before the service is actually provisioned or fail to ensure feasibility first, which isn’t practical.